Desiree Ong
Work
About
Resume
EXPERTISE
About
Clinical Workflow Design
Designing around real clinical environments and operational realities.
Human-Centered AI
Building trustworthy AI experiences that support human decision-making.
Cognitive Load Reduction
Simplifying dense healthcare systems for clarity and efficiency.
Multi-Stakeholder Systems
Balancing the needs of patients, clinicians, and healthcare teams.
Clinical UX
Healthcare AI
EMR Systems
Workflow Optimization
Human-Centered AI
Design Philosophy
Explainable Systems
Designing AI interactions that build transparency, trust, and informed decision-making.
Workflow-Aware AI
Integrating AI into real clinical workflows without disrupting operational efficiency.
Human Oversight
Supporting clinician expertise through assistive, not replacement-based, AI systems.
Cognitive Simplicity
Reducing friction and information overload in complex healthcare environments.
Clinical Decision Support
Human-Centred AI
Workflow-Aware Systems
Cognitive Load Reduction
AI Transparency
Applied Healthcare Systems Design
Optimizing high-volume care environments through workflow-aware AI systems.
Domain
Clinical AI Systems
Focus
Workflow Optimization
Role
Lead UX Strategist
AI Integration
AI-Assisted Docs
Timeline
6 months
Team
Cross-functional
Strategic Focus
Workflow consolidation across fragmented systems
AI transparency and explainable decision support
Cognitive load reduction in high-volume environments
Progressive documentation patterns
View Deep Dive
Operational Impact
65%
reduction in documentation time
per patient encounter — 12.4 min → 4.3 min
4.2 → 1.8
−57%
Systems accessed per encounter
8.5 → 5.1
−40%
Workflow interruptions
Review Clinical Systems Redesign
Documentation Flow — 4-Stage Pipeline
01
Encounter
Voice capture
02
AI Processing
Structured inference
03
Validation
Clinical oversight
04
Integration
EHR commit
Selected Endorsements
Desiree approached product design decisions with clarity, adaptability, and strong cross-functional collaboration. Her ability to align user needs with operational realities significantly improved product usability.
Luke Niu
Senior Product Manager · NOVI Health
User Research · Product Design Strategy · Clinical UX
Desiree demonstrated exceptional ownership of the provider dashboard project, leading it from research through design execution and engineering handoff. She consistently aligned stakeholder needs with operational workflow realities throughout the product experience.
Cynthia Liu
Product Designer · NOVI Health
Clinical Systems · Workflow Design · Cross-Functional Collaboration
Selected excerpts from professional recommendations.
Writing & Perspectives
Healthcare Systems · Clinical AI · Operational UX
Reducing Decision Fatigue in Clinical Environments
How fragmented information systems create cognitive burden in high-volume care settings — and the design principles that reduce it.
7 min read
Explainability as a Design Principle in Clinical AI
Why transparency and interpretability are foundational requirements for clinical AI adoption, not optional enhancements.
9 min read
Emotional Complexity in Patient-Facing Healthcare Design
Designing for vulnerability, dignity, and emotional nuance in healthcare experiences that intersect with high-stakes human moments.
6 min read
Let’s Work Together
Focused on clinical workflows, healthcare AI, and human-centered systems design.
GitHub
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name@company.com
Message
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Healthcare Systems • Clinical UX • Human-Centered AI